Terms and Conditions

By submitting an order on our website you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.

Last updated May 2020.

1. The www.waltersmith.co.uk website is operated by Walter Smith Fine Foods Ltd and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the “last updated” date in the paragraph above. Orders placed after this date will be bound by the changes made.

2. Purchase Contract

2.1. To place an order on our website you must be eighteen years old or over and have completed the registration process.
2.2. We will confirm acceptance of your order. We will do this either by email to the email address you have provided us with or by displaying a message on the website immediately after you have submitted your order. We may do both, in which case acceptance will deem to be whichever arrived the soonest.

3. Prices and Delivery Charges

3.1. The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.
3.2. When items are ordered by weight or volume we will charge for the actual weight selected or volume we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either ‘open’ or ‘picking in progress’ are considered guide prices only. The actual price will be calculated when your order is ‘picked’.
3.3. The prices stated on the website will be inclusive of any VAT payable.
3.4. The price of the goods does not include a charge for delivery.  The delivery charge may vary depending on your area, and your delivery time slot. Click and Collect is free of charge.

4. Promotions

4.1. We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.
4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.
4.3. We reserve the right to offer different promotions to different customers at our complete discretion.
4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.

5. Methods of Payment

5.1. Payment may be made by debit or credit card only before collection. You cannot pay for your order by cash or cheque.
5.2. The Store Manager will verify if your debit or credit card is accepted by us upon receipt of your order.
5.3. We will take payment from your card prior to dispatch/delivery/collection once your order has been picked and packed.
5.4. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
5.5. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

6. Collection

6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods received by you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received and the condition of the goods are the same as when they were delivered we will contact you to discuss the options. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not received or incorrectly received and the cost of delivery (but not the cost of collections).

6.3. Click and Collect

6.3.1. We will prepare your order at the store location you selected when you placed your order.
6.3.2. The collection time slot is agreed with you with the Store Representative when they call you to confirm your order, and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.
6.3.3 The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange collection.
6.3.4. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order.
6.3.5. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at collection time.
6.3.6. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at collection time.

7. Changes and cancellation

7.1. You can amend your order by telephone or email up to closing hours on the day before collection.  Any changes you wish to make on the day of collection must be agreed with the Store Manager.
7.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 7 days of receipt of your decision either by email or letter.  We will arrange with you to return them to us at your cost.  The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.

8. Defective Goods

8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order, or in person at the shop. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be returned and at your discretion we will either fully refund you for them or replace them.

9. Liability

9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
9.3. We will not be liable to you or any third party for any consequential or incidental loss.
9.4. Excepting that set out in paragraph 8.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order.

10. Privacy and security

10.1. The information we request from you when you register and when you place an order will be treated by us with care and security.  We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise.  Please see our full privacy statement for further details.
10.2. Whenever we request personal detail or credit and debit card information from you we will use secure payment methods that encrypt the connection between us and you. Please see our full security statement for further details.
10.3. When you register with www.waltersmith.co.uk you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the “Your Account” webpage. If we have reason to believe there may be a security breech or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.

11. Our right to cancel your registration.

11.1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breech any of your obligations under these terms and conditions.

12. General

12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.
12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.3. The content of the www.waltersmith.co.uk website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders though www.waltersmith.co.uk. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of www.waltersmith.co.uk without written permission from us.